Privacy Policy

Who we are

Our website address is: https://theguthealthprotocol.com/wp. The Gut Health Protocol LLC is based in Minnesota (US) and adheres to the laws and privacy regulations that apply to us here. Laws and regulations in your country may be different.

What information do we collect?

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

We collect information from you when you register on the site, place an order, sign-up for our newsletter, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
Your IP address may also be logged for security and troubleshooting purposes.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information, including encryption, firewalls, spam protection, logging, etc. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL, e.g. https) technology.

How do we use your information?

We may use the information we collect in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, you may unsubscribe using the link at the bottom of every newsletter. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails unless you sign up again.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables our site to recognize your browser and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. If you turn off cookies you will not be able to utilize our shopping cart system and will not be able to order products from us. This is common throughout the industry.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include The Gut Health Protocol. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We do not store or see your credit card information, all payments are handled through the payment gateway you choose to use (e.g. Paypal, Stripe, etc) and your privacy is protected by their privacy policies and security.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 27th, 2021.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Your Consent

By using our site, you consent to our privacy policy.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

All images posted by John Herron are either "Copyrighted John Herron", or are copyrighted by someone else and are used under license. So please don’t use them elsewhere, you’ll get in trouble.

International Shipping

Nobody likes spending a lot of money on shipping so we’ve spent a lot of time trying to find inexpensive and reliable shipping options for our international customers. I think we've come up with some great options for you! DHL Express is by far the fastest shipping method but their rates are also much more expensive. If you’re not in a huge hurry the alternatives provided during checkout still utilize air shipping from the US to your country, but utilize your postal service for delivery to your local address. The order page will only list shippers that are available for your location. There is no longer a minimum order.

Due to COVID, shipments may be delayed due to the impacts on international flights and ground transportation. The shipping times listed are pre-COVID. All orders are shipped within 2 business delays unless a notice is shown on the shipping page. If you are concerned about temperatures with longer shipping times see this FAQ for more information.

Because of Austria and German import rules we are no longer accepting orders with a shipping address to these countries. Phage Complete is an all natural product, it is not a medicine. But because it works so well these countries view it as competition to their medical establishment. If you really want to order to these countries you may want to consider a "reshipping" company. As of March 2022 we no longer ship to Russia or Belarus.

DHL Express - 2-3 business day shipping:

DHL Express is by far the fastest, and often the easiest in regards to customs clearance, but their shipping rates are also much more expensive. Some countries do not have DHL available, if you don't see rates for DHL Express this is why.

Other Shipping Methods

If you're not a huge hurry the alternatives listed here are fine. These all utilize air shipping from the US to your country, but utilize the postal service for delivery within your country.

All Shipping Methods

Shipping times are estimates based on past shipments to your country. Anything that affects international travel, or ground postal shipments in your country, may cause delays in shipment delivery. The estimated shipping times may also be affected by COVID issues (such as fewer flights).

Insurance

Insurance is now available through Route, this is premium insurance with a simplified claims process. We make no money from this insurance (we're offering it at cost). If you have issues with your local postal service, or theft from your mailbox or porch, this insurance is recommended. This is adding to your cart automatically but you can remove it at checkout if you don't want insurance (and will accept the risk for loss or damage).

Customs & Duties

Customs' clearance is normally fairly quick, especially with DHL, but every now and then they decide to randomly check orders. This can slow things down, sometimes considerably in some countries; this process varies a lot from country to country and day to day. You will need to know the customs and duty rules / costs in your country before ordering. In some countries there are no customs (or other) fees, but in most countries you can pay 10-30% of the order. You're advised to contact your local tax agent or customs office to get an estimate of what these fees / rules might be. Once an order is processed by us it can not be canceled. We're sorry, but no refunds will be issued for orders refused, confiscated, or duties assessed by customs.